Customer Service Representative

Company: Seaside Builders
Location: Delray Beach
Posted on: May 27, 2023

Job Description:

Seaside Builders

PUNCHOUT Construction Customer Service Field Work
We're seeking a positive, personable customer service representative/punch-out person. You'll connect with new people, tackle tough problems, address construction punchout work, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility and a positive work environment.

Responsibilities

• Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
• Regularly meet with sales lead to receive the newest service and product knowledge
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Keep track of customer accounts and make updates with new account information as necessary
• Reply to incoming calls from customers including products and service questions, general information, and complaints
• Communicate frequent customer suggestions to the team to troubleshoot Additional job duties will include:
  • Punchout work on new construction projects (Drywall, paint, rough carpentry, maintenance, etc.) Qualifications
    • Excellent active listening, interpersonal, and communication skills
      
      Compensation
      
      $22 - $26 hourly
      
      About Seaside Builders
      
      Our company has leaders with 30 years, in-depth knowledge of investment properties and new construction. Our goal is to build long-term relationships with clients through our commitment to quality, budget management, value engineering, and schedule accountability.

Keywords: Seaside Builders, Delray Beach , Customer Service Representative, Sales , Delray Beach, Florida