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Customer Service Representative

Company: Insight Global
Location: Delray Beach
Posted on: January 8, 2022

Job Description:

Training is on-site for 2 weeks- then this position will sit remote

Desired Skills and Experience:
Strong background in customer service or related field - CALL CENTER ENVIRONMENT preferred
Must have experience with escalating calls/customer questions (research and resolve the customer's question until it is answered)
Experience communicating via email
Professional phone presence and comfortable in fast-paced environment
Must be comfortable managing relationships with external partners
Strong desire to grow within the company

Plusses
CRM experience (ex: Salesforce)
Bachelor's degree or 2 years office management experience

Day-to-Day:
A company located in Delray Beach, FL is looking for Customer Services Representatives to join their team. These representatives are in a Tier 2 support role and are in charge of customer/membership services, so they will be providing subscribers with exceptional support and handling any escalations that require additional attention. The representatives will be managing over-the-phone and email communications, promotions, some sales/marketing, and supporting evening webinars (additional commission is paid out for working webinars). This role leads to growth and other opportunities within the organization, specifically within the marketing team. This person must be comfortable working between the hours of 10am-6:30pm Monday through Friday, and be available to support webinars in the evening. The webinars are 2-3 times a month on Wednesdays, and the representatives must be comfortable working a later shift or split shift ending around 11pm on those days. Overall, this role offers a ton of growth and this person will have the flexibility to work from home after a few weeks of onsite training and join a stable team with excellent company culture.

Keywords: Insight Global, Delray Beach , Customer Service Representative, Sales , Delray Beach, Florida

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