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Wholesale/Sales Order Coordinator

Company: Island Footwear, Inc
Location: Delray Beach
Posted on: January 8, 2022

Job Description:

ATTENTION---Eligible candidates must be able to commute to Delray Beach, FL, Monday through Friday during business hours. No relocation assistance is provided for this role.
Island Footwear, Inc is a global sourcing company that specializes in the wholesale and retail of Men's Fashion Footwear. Our ultimate mission is to create lifestyle brands that combine the elements of style, comfort, fit, and performance. We pride ourselves on producing high quality shoes that are affordable and accessible. We are seeking to hire a highly organized, detail-oriented professional to the position of Customer Service Specialist. -
We are seeking an experienced, organized and energetic Collections and Customer Service Professional to join the Island Footwear Team. As a Collections and Customer Service Professional, you will provide accurate invoice details to customers, as well as product and service information, resolve customer service issues, and offer pre-and post-sales support.
Responsibilities/Duties

  • Handle customer inquiries quickly with professionalism and enthusiasm via phone and email.
  • Solicit sales from existing and prospective customers, and processing orders
  • Contacting customers to collect past due payments.
  • Processing customers credit cards payments.
  • Identifying and assessing customers' needs to achieve satisfaction.
  • Address all customer service issues including: trouble shooting issues or concerns with orders, providing shipping rates and tracking information as well as documenting and updating customer records based on interactions.
  • Perform administrative and clerical tasks as directed.
  • Assist leadership with any projects or activities.
  • Ability to handle multiple tasks.
  • Must complete assigned responsibilities without reminders from staff.
  • Work efficiently and independently as well as part of a team.Requirements/Qualifications:
    • Minimum 2 years of customer service and/or collections experience.
    • Positive and professional demeanor and phone etiquette.
    • Ability to build rapport with customers.
    • Strong computer skills with proficiency in Microsoft Office Suite.
    • Knowledge of QuickBooks.
    • Excellent written and verbal communication skills.
    • Ensure the best customer experience by providing the highest level of customer service.
    • Prioritize and multitask with excellent attention to detail.Schedule:
      • Monday - Friday; 9am - 5pm

Keywords: Island Footwear, Inc, Delray Beach , Wholesale/Sales Order Coordinator, Sales , Delray Beach, Florida

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