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Helpdesk Technician

Company: 1555 A New LLC
Location: Delray Beach
Posted on: August 7, 2022

Job Description:

We are looking for a competent Help Desk Technician to provide fast and useful technical assistance to internal users primarily utilizing Windows computer systems. You will answer queries on basic technical issues, offer advice to solve them as well as support in-house software solutions.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand problems and explain solutions. They must also be user-oriented and patient to deal with difficult users. The most important quality of a good Help Desk Technician is their ability to be discerning, probing to ask the relevant questions and determine the root cause(s) of and solution to a problem. Further, we seek independent thinkers capable of providing novel solutions where one may not exist.
-- Minimum of 2 years of Helpdesk or relevant end-user focused IT experience. AS/BS in Information Systems or Computer Science a big plus.
-- Familiarity with Windows 10 operating systems. Linux/MacOS/Windows Server Exp a plus.
-- Experience working with Azure Active Directory / Office365
-- Knowledge of Microsoft Office, Adobe Creative Suite, remote access (VPN), and mobile devices.
-- Ability to diagnose and resolve technical issues.
-- Excellent follow through, attention to detail, and organizational skills.
-- Strong technical research skills. (Google-Fu)
-- Superior communication skills (interpersonal, written and verbal).
-- Familiarity using IT Help Desk Ticketing softwarePI187971770

Keywords: 1555 A New LLC, Delray Beach , Helpdesk Technician, Professions , Delray Beach, Florida

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