Barista (Royal Caribbean Cruises, Ltd.)
Location: Miami
Posted on: April 23, 2024
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Job Description:
Royal Caribbean Cruises Ltd. is now searching for Barista.
Baristas suggest and serve high quality Starbucks products, We
Proudly Serve (WPS) and/or Starbucks Licensed products (including
related ice cream and complimentary/retail pastries).
Responsibilities following the Starbucks Standards when serving
guests; interacting with guests or fellow shipboard employees;
providing customers with product details such as coffee blend or
preparation descriptions; describing menu items or recommending
products that might appeal to them; preparing or serving hot or
cold beverages, such as espresso drinks, blended coffees or teas;
cleaning or sanitizing work areas, utensils, or equipment; checking
temperatures of freezers, refrigerators or heating equipment to
ensure proper functioning; organizing assigned station and ensuring
readiness prior to guest arrival; acting in a professional and
courteous manner at all times.
Essential Duties and Responsibilities:
* Actively works as a Barista and exhibits high standards of
service when engaging with guest and constantly investigates
service standards improvements through talking with guests and
reading all related comments and follow up.
* Ensures the venue is set-up on time with adequate amount of all
products is on-hand. Inspects workstations, work areas, equipment,
etc. to ensure efficient service and conformance to standards.
* Assist in training and monitoring new Baristas for proper skill
and service. Participates in training for new recipes, promotions,
techniques, equipment, etc. Provides on-the-job training to
strengthen current performance and preparation for possible
advancement to promotional positions. Monitors the daily
workstation operation to ensure speed and efficiency.
* Demonstrates the proper operation of all equipment. Test
equipment to ensure accuracy of temperature gauges, heating or
cooling elements etc. Reports all malfunctions and request
necessary repairs.
* Demonstrates the proper operation of all equipment. Test
equipment to ensure accuracy of temperature gauges, heating or
cooling elements etc. Reports all malfunctions and request
necessary repairs.
* Prepare all products consistently to a high standard. Test
beverages being prepared by viewing, tasting, and smelling.
* Reviews USPH procedures for sanitation and cleanliness and
monitors workstations and adherence to those procedures at all
times. Enforces and follows USPH cleaning procedures for work
surfaces, all related equipment and utensils.
* Enforces the storage or disposal of over production items.
according to Royal Caribbean International?s brand standards and
Starbucks We Proudly Serve and/or Starbucks License rules and
regulations.
* Responds to escalated guest complaints in a considerate,
professional and positive manner by showing concern and listening
actively. Takes ownership of guest concerns, by following-up and
ensuring complaints are resolved to the guest?s satisfaction.
* Consistently serves all food related items in the venue to a high
standard whether those products be complimentary or revenue
generating.
* Ensures a healthy and safe working environment at all
times.
Keywords: , Delray Beach , Barista (Royal Caribbean Cruises, Ltd.), Other , Miami, Florida
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