Customer Relations Specialist
Company: Rollins
Location: Delray Beach
Posted on: March 16, 2023
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Job Description:
** Customer Relations Specialist****Job Category****:** Customer
Service **Requisition Number****:** CUSTO023768 Showing 1 location
**Job Details****Description****At Orkin, our purpose is to help
protect the world where we live, work, and play.**Our **Customer
Service Specialists** are committed to this purpose.Our **Customer
Service Specialists** are full-time with benefits, fully paid
training, competitive wages and the opportunity for career growth.
At Orkin, we provide the most accurate, comprehensive, and
efficient pest management services for both residential and
commercial customers. This position is ideal for the candidate that
wants to be a part of a rock-solid company providing a valuable
service to our customers while growing your career. **The
Successful Customer Service Specialist Will . . .*** Contact
customers to schedule and confirm service appointments* Schedule
appointments for technicians to minimize drive time and/or distance
as needed, and suggest alternative routes when appropriate*
Schedule & communicate with Service Technicians to meet customer
requirements* Perform outbound calls to customers to follow-up on
service received* Perform outbound calls to customers regarding
outstanding account balances* Receive payments from past due
customers* Proficiently navigate a Windows-based & Web-based system
to track routes and optimize current & future schedules* Reschedule
unserviced accounts within 24 hours* Answer inbound customer
service calls with an open, friendly greeting* Utilize strong
listening skills and probing questions to identify the customer's
concern and evaluate their needs* Use strong communication skills
to communicate/empathize with customers* Work well within a team*
Participate in quality assurance processes/programs/initiatives as
requested**We Offer---*** Competitive hourly pay* Comprehensive
benefits package including medical, dental, vision, maternity &
life insurance* 401(k) plan with company match, employee stock
purchase plan* Paid vacation, holidays, and sick leave* Employee
discounts, tuition reimbursement, dependent scholarship awards*
Quality, comprehensive training programs* Founded in 1901, Orkin is
a global residential and business service provider who provides the
most accurate, comprehensive, and efficient pest management
services for both residential and commercial customers * As the
industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM* The
Pest Management Industry is growing - and is a recession resistant
line of business* Orkin is financially stable and growing as the
largest subsidiary of , (NYSE: ROL), headquartered in Atlanta,
GA**Requirements:**We require the ability to pass a drug screen.
Candidates must meet the job requirements and perform the following
job duties with or without accommodations:* Minimum of 2 years
customer service experience-scheduling experience in a service
industry preferred* Excellent written and oral communication
skills* Strong customer phone service background* Proficient use of
MS Outlook, Word and Excel* Ability to multi-task, be organized,
efficient, accurate and accountable* Strong work ethic and capacity
to handle high work volume in a teamwork environment**Keywords:**
customer service, office, administrative assistant, representative,
data entry, customer retention, self-starter, communication,
scheduler, accounts payable, accounts
receivable**Skills****Required** **Problem Solving Ability**
*Intermediate* **Influencing Others** *Intermediate* **Customer
Service** *Advanced* **Customer Focus** *Advanced*
**Communication** *Advanced* **Self-Management** *Advanced*
**Dedicated****:** Devoted to a task or purpose with loyalty or
integrity **Goal Completion****:** Inspired to perform well by the
completion of tasks **Ability to Make an Impact****:** Inspired to
perform well by the ability to contribute to the success of a
project or the organization **Education****Required** High
School/GED or better.**Preferred**Bachelors or better.Some college
or better.**Experience****Preferred** **2 years:** Customer service
experienec Equal Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Rollins, Delray Beach , Customer Relations Specialist, Other , Delray Beach, Florida
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