HOST
Company: The Hampton Social
Location: Delray Beach
Posted on: January 23, 2023
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Job Description:
Summary of Position:The Host at a Parker Hospitality property is
friendly yet professional, meticulous yet malleable and serves as
the first and last point of contact with our guests. The Host is
engaging and polished and provides a high level of organization and
hospitality to all guests at all times. They take and maintain
control over the flow of service by managing the arrival of guests
and facilitating an enjoyable experience while upholding PH
standards and values. S/he works with management to train and
direct new hosts, communicating their progress. S/he keeps a pulse
on and communicates the overarching sentiment at the host
stand.Core Values:Find a Way - We will always find the best
solution for all guests and team membersPositive Passion - We will
be optimistic in our passion for what we doHospitality Excellence -
We will exceed the expectations of those we serveRespect and Care -
We will be respectful of our team, our community, and our
guestsAlways Teaching, Always Learning - We will continue to teach,
learn, and encourage creativity and developmentEssential
Functions:Coordinate and manage all reservations, walk-ins and
private event seatings, specifically during peak shiftsStrategize
with management on optimal large party seating and placementMake
note of guests dietary and physical restrictions and communicate
them accordinglyInitiate and maintain communication with management
and BoH during high volume periodsConfidently, clearly and politely
communicate with guests when delays and/or waits occurRepresent
host stand during pre-shift and communicate important information
to teamEngage with guests in a professional and warm fashion inside
the restaurant and over the phoneServe as leader of host stand,
training and developing hosts, delegating duties and bringing
issues to managementEnsure confirmed events are entered in
Opentable with corresponding shift notesLead in building Opentable
guest notes database per guidelines of GRMRecognize frequent
guests, key people in the industry and VIPs related to the
companyDuties and Responsibilities:Maintain a positive, pleasant
attitude every shift.Accept direction and constructive criticism
from management.Be able to work a variety of hours, days and
shifts, especially weekends and increased work schedules when
necessary.Must be able to stand or walk for the majority of a
shift.Must be able to work at approximately 36 table/bar and reach
36.Must be able to lift and carry sacks, boxes, product up to 50
pounds from floor to waist level, approximately 20 feet.Must be
able to reach (6 to overhead), bend, stoop, wipe.Must be willing to
perform other duties assigned as needed.Desired Qualifications:Must
be able to communicate and understand the predominant language(s)
of the restaurants trading area.Must possess the ability to work in
a team environmentAble to organize time effectively and prioritize
tasks. Ability to multitask when necessaryAbility to remain calm
and organized in a high-volume environmentAbility to effectively
communicate with staff and guests; additional language skills would
be a distinct advantage and benefitAbility to demonstrate a high
level of customer service in all situations.Experience with Open
Table and/or Reserve is a plusGeneral Rules:Get along with others
and be a team player.Follow all uniform and appearance guidelines
as befitting the image of the restaurant for the duration of the
shift.Refrain from smoking for the duration of the shift.Arrive to
work on time and in ready to work condition.Follow all rules,
policies, procedures and conditions of employment outlined in the
Employee Handbook.May not work under the influence of alcohol or
any illegal drugs.May not resort to any type of violence,
discriminatory or harassing behavior.
Keywords: The Hampton Social, Delray Beach , HOST, Other , Delray Beach, Florida
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