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HOST

Company: The Hampton Social
Location: Delray Beach
Posted on: January 23, 2023

Job Description:

Summary of Position:The Host at a Parker Hospitality property is friendly yet professional, meticulous yet malleable and serves as the first and last point of contact with our guests. The Host is engaging and polished and provides a high level of organization and hospitality to all guests at all times. They take and maintain control over the flow of service by managing the arrival of guests and facilitating an enjoyable experience while upholding PH standards and values. S/he works with management to train and direct new hosts, communicating their progress. S/he keeps a pulse on and communicates the overarching sentiment at the host stand.Core Values:Find a Way - We will always find the best solution for all guests and team membersPositive Passion - We will be optimistic in our passion for what we doHospitality Excellence - We will exceed the expectations of those we serveRespect and Care - We will be respectful of our team, our community, and our guestsAlways Teaching, Always Learning - We will continue to teach, learn, and encourage creativity and developmentEssential Functions:Coordinate and manage all reservations, walk-ins and private event seatings, specifically during peak shiftsStrategize with management on optimal large party seating and placementMake note of guests dietary and physical restrictions and communicate them accordinglyInitiate and maintain communication with management and BoH during high volume periodsConfidently, clearly and politely communicate with guests when delays and/or waits occurRepresent host stand during pre-shift and communicate important information to teamEngage with guests in a professional and warm fashion inside the restaurant and over the phoneServe as leader of host stand, training and developing hosts, delegating duties and bringing issues to managementEnsure confirmed events are entered in Opentable with corresponding shift notesLead in building Opentable guest notes database per guidelines of GRMRecognize frequent guests, key people in the industry and VIPs related to the companyDuties and Responsibilities:Maintain a positive, pleasant attitude every shift.Accept direction and constructive criticism from management.Be able to work a variety of hours, days and shifts, especially weekends and increased work schedules when necessary.Must be able to stand or walk for the majority of a shift.Must be able to work at approximately 36 table/bar and reach 36.Must be able to lift and carry sacks, boxes, product up to 50 pounds from floor to waist level, approximately 20 feet.Must be able to reach (6 to overhead), bend, stoop, wipe.Must be willing to perform other duties assigned as needed.Desired Qualifications:Must be able to communicate and understand the predominant language(s) of the restaurants trading area.Must possess the ability to work in a team environmentAble to organize time effectively and prioritize tasks. Ability to multitask when necessaryAbility to remain calm and organized in a high-volume environmentAbility to effectively communicate with staff and guests; additional language skills would be a distinct advantage and benefitAbility to demonstrate a high level of customer service in all situations.Experience with Open Table and/or Reserve is a plusGeneral Rules:Get along with others and be a team player.Follow all uniform and appearance guidelines as befitting the image of the restaurant for the duration of the shift.Refrain from smoking for the duration of the shift.Arrive to work on time and in ready to work condition.Follow all rules, policies, procedures and conditions of employment outlined in the Employee Handbook.May not work under the influence of alcohol or any illegal drugs.May not resort to any type of violence, discriminatory or harassing behavior.

Keywords: The Hampton Social, Delray Beach , HOST, Other , Delray Beach, Florida

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