Client Care Coordinator

Company: SYNERGY HomeCare of Delray Beach
Location: Delray Beach
Posted on: January 22, 2023

Job Description:

SYNERGY HomeCare of Delray Beach - SYNERGY HomeCare, Delray Beach is a CHAP-accredited Home Health Agency licensed by the State of Florida, providing non-medical services such as personal care, companionship and respite care for Palm Beach county residents. SYNERGY HomeCare is actively looking to hire a Client Care Coordinator for the Delray Beach office location.
Job Description:
The Client Care Coordinator is responsible for intake, patient care coordination and caregiver scheduling.

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• Answer phones during normal business hours and be on-call one weekend every month.
  
• Receive and process incoming requests for new homecare services.
  
• Schedule Care Assessments for the Supervisory RN in the client's home.
  
• Make follow-up calls to prospects, document in scheduling software.
  
• Provide superior customer service for clients.
  
• Maintain client files and keep them up to date.
  
• Make quality calls to client. Document in scheduling software.
  
• Match and schedule caregivers based on skill level, availability and customer requirements.
  
• Respond to time off requests, cancelled shifts, and call-offs by providing back up caregivers and communicating with clients, as needed. Document all changes in -scheduling system.
  
  Requirements:
  
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  • Strong communication, phone and administrative skills.
    
  • Should be patient, kind, compassionate.
    
  • Proficiency with computers and ability to operate browser-based scheduling software.
    
  • Knowledge of Outlook, Word, Excel and Adobe Acrobat.
    
  • Homecare or call center or staffing coordination experience is preferred.
    
  • Strong attention to details is required.
    
  • Ability to maintain confidentiality.
    
  • Good auditory and visual ability; person will interface with computer and telephone as primary job tools.
    
  • Ability to interact with a range of patients in a friendly, professional patient-oriented manner.
    
    Benefits:
    
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    • Competitive pay.
      
    • Weekly pay by direct deposit.
      
    • Liability Insurance, Workers' Compensation coverage, and unemployment insurance.
      
    • Paid holidays.
      
    • Paid personal/vacation days.
      
      For more about SYNERGY HomeCare, Delray Beach, visit us at
      If you would like to join our outstanding team at SYNERGY HomeCare, apply today!
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Keywords: SYNERGY HomeCare of Delray Beach, Delray Beach , Client Care Coordinator, Other , Delray Beach, Florida