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Client Care Coordinator

Company: SYNERGY HomeCare of Delray Beach
Location: Delray Beach
Posted on: January 22, 2023

Job Description:

SYNERGY HomeCare of Delray Beach - SYNERGY HomeCare, Delray Beach is a CHAP-accredited Home Health Agency licensed by the State of Florida, providing non-medical services such as personal care, companionship and respite care for Palm Beach county residents. SYNERGY HomeCare is actively looking to hire a Client Care Coordinator for the Delray Beach office location.
Job Description:
The Client Care Coordinator is responsible for intake, patient care coordination and caregiver scheduling.


  • Answer phones during normal business hours and be on-call one weekend every month.
  • Receive and process incoming requests for new homecare services.
  • Schedule Care Assessments for the Supervisory RN in the client's home.
  • Make follow-up calls to prospects, document in scheduling software.
  • Provide superior customer service for clients.
  • Maintain client files and keep them up to date.
  • Make quality calls to client. Document in scheduling software.
  • Match and schedule caregivers based on skill level, availability and customer requirements.
  • Respond to time off requests, cancelled shifts, and call-offs by providing back up caregivers and communicating with clients, as needed. Document all changes in -scheduling system.

    Requirements:

    • Strong communication, phone and administrative skills.
    • Should be patient, kind, compassionate.
    • Proficiency with computers and ability to operate browser-based scheduling software.
    • Knowledge of Outlook, Word, Excel and Adobe Acrobat.
    • Homecare or call center or staffing coordination experience is preferred.
    • Strong attention to details is required.
    • Ability to maintain confidentiality.
    • Good auditory and visual ability; person will interface with computer and telephone as primary job tools.
    • Ability to interact with a range of patients in a friendly, professional patient-oriented manner.

      Benefits:

      • Competitive pay.
      • Weekly pay by direct deposit.
      • Liability Insurance, Workers' Compensation coverage, and unemployment insurance.
      • Paid holidays.
      • Paid personal/vacation days.

        For more about SYNERGY HomeCare, Delray Beach, visit us at
        If you would like to join our outstanding team at SYNERGY HomeCare, apply today!
        -

Keywords: SYNERGY HomeCare of Delray Beach, Delray Beach , Client Care Coordinator, Other , Delray Beach, Florida

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