Teller/Customer Service Rep
Company: New York Community Bancorp, Inc.
Location: Delray Beach
Posted on: January 9, 2022
A Teller/Customer Service Rep. (Financial Services Associate) is
responsible for providing customers with high quality, prompt, and
professional financial services. As a single point of contact,
performs a variety of customer banking transactions and provides
quality service to existing and new clients in accordance with the
rules, regulations, and guidelines of the Bank. Participates in the
development of client relationships by cross-selling banking
products and services as appropriate.
Processes all customer related financial transactions in accordance
with the rules, regulations, and guidelines of the Bank. Opens new
accounts that include but are not limited to savings, checking,
certificates and IRAs according to customer needs. Accurately
prepares all required documents for completing the transaction.
Answers inquiries and provides information to customers in person,
by telephone and by mail on various accounts and other bank
services. Assists customers with routine issues and refers to
management staff if necessary. Assists in the achievement of branch
sales goals by developing, setting and achieving personal sales and
referral goals. Proactively solicits and promotes new business by
actively selling Bank products, conducting sales activities and
referring business to other units of the Bank. Develops new and
expands existing client relationships by identifying current and
potential client needs and by cross-selling Bank products,
participating in business development and CRA related activities.
Processes various customer transactions including but not limited
to cash, check and ATM deposits, withdrawals, check cashing,
account closeouts, loan payments; issues bank checks, and U.S.
Savings Bonds redemption. Balances cash drawer and prepares daily
proof/settlement. Services customer accounts, executes changes of
address, ATM claims, and all other account servicing requests.
Opens vault and verifies cash shipments in conjunction with
leadership team member. Assists with ATM settlement. Provide an
exceptional customer experience by utilizing Bank service
standards. Performs special projects, and additional duties and
responsibilities as required. Where applicable and when performing
the responsibilities of the job, employees are accountable to
maintain Sarbanes-Oxley compliance and adhere to internal control
policies and procedures.
EDUCATION AND EXPERIENCE
High school diploma or equivalent. Retail sales, customer service,
cash handling experience preferred. Minimum of one year of
experience in a process-driven role handling credit or financial
transactions such as; billing analyst at a medical facility, auto
dealership, insurance practice or other comparable experience.
KNOWLEDGE, SKILLS AND ABILITIES
Computer literate with general proficiency in an application such
as; billing, invoicing, cash management or other workflow
application. Customer service focused. Detail oriented.
Demonstrated multitasking skills. Strong communication skills.
Critical thinking skills. Ability to work well in a team
NEW YORK COMMUNITY BANK.
Based in Westbury, NY, New York Community Bank is a New York
State-chartered savings bank serving customers throughout Metro New
York, New Jersey, Ohio, Arizona and Florida. New York Community
Bank serves customers through over 200 branches featuring a
divisional structure: Queens County Savings Bank, Roslyn Savings
Bank, Richmond County Savings Bank, Roosevelt Savings Bank and
Atlantic Bank in New York; Garden State Community Bank in New
Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and
Arizona. With a longstanding reputation of strength, stability and
service, NYCB is proud to be committed to the communities it
To learn more about the NYCB Family of Banks visit us at
Help recruit top talent for NYCB through the employee referral
program. All NYCB employees are encouraged to submit referrals.
Locate top talent right in the community where you live, work and
play. Amazing individuals are all around be sure to let them know
how they can become a part of the NYCB family.
NYCB is an equal opportunity employer that prohibits discrimination
on the basis of race, color, age, sex, national origin, ethnicity,
religion, marital status, disability, military status, veteran
status, domestic violence victim status, gender identity or
expression, sexual orientation, genetic information and any other
classification protected by applicable federal, state, or local law
This policy against discrimination applies to all terms and
conditions of employment including, but not limited to: recruitment
and selection, promotion and demotion, transfer, training and
development, compensation, benefits, leaves of absence and
termination. NYCB will consider reasonable accommodations for
employees and applicants with disabilities, as well as
accommodations that are necessary for an employee to practice their
Keywords: New York Community Bancorp, Inc., Delray Beach , Teller/Customer Service Rep, Other , Delray Beach, Florida
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