Position is Community Association Manager,
licensed under the provisions of Florida Statute 468. Under general
supervision and in association with the Board of Directors, plans,
directs, recommends, and implements policies and procedures to
ensure the services required to maintain the common elements of the
Association are provided in a first-class manner and in accordance
with community rules and regulations.
This is a hands-on leadership position
responsible for overseeing the operational, administrative,
financial, human resources, maintenance and security functions of
the community. The position requires the Community
Association Manager be on call 24-hours a day, 7 days a week for
emergency consultation in the event of incidents requiring
management intervention. All services of the Community
Association Manager are under the direct supervision of Castle
Management and are performed as stated, in the Management agreement
between the governing Board of Directors and Castle Management,
The Community Association Manager also
provides exemplary service in a manner consistent with the values
and mission of the Castle Group. He or she performs all
responsibilities while demonstrating outstanding customer service
skills representative of Castle Royal Service as it relates to this
function. This includes working interdepartmentally, as well as,
with our external customers.
(May include some or all of the
following as applicable)
- Supervises hiring and management of direct employees and
supervises selection and management of outside vendor
staffing to assure personnel capable of meeting the community’s
goals and high standards in a hospitable, sensitive and courteous
- Schedules and/or reviews staff assignments to assure adequate
coverage while being conscious of working within the assigned
- Works under direction of Castle Management in meeting
guidelines of the Board of Directors.
- Plans, directs and oversees implementation of comprehensive
systems for protection of the community assets and records of the
Association in a professional manner.
- Inspects community and facilities in order to determine
maintenance and security needs and directs inspection of premises
to detect hazards and to ensure that safety rules are posted and
- Documents, interviews and assists residents regarding
complaints about direct employees and vendor staff conduct.
- Promptly investigates and makes a full written report of all
accidents or claims for property damage and personal injury
relating to the ownership and maintenance of the common elements
and operation of the Association, including damage or destruction
to common elements.
- Prepares reports and insurance claims for damages to
Association property, including estimated cost of repair, and
causes repairs to be made in accordance with the Board of
- Prepares posting of the agenda for meetings of the Association
and committee meetings, supervises file and record management and
attends meetings of the Board of Directors and Annual or Special
- Assists in preparation of monthly financial reports and reviews
same for accuracy and variance trends.
- Provides a monthly management report to the Board of Directors
with recommendations, as appropriate, to enhance community
appearance, values and promote harmony among residents.
- Provides a one-page, weekly report to the Board of Directors
briefly summarizing the past weeks major events and provides a
prioritized Action List to focus on all projects/duties within the
community and the assigned task holder.
- Maintains a professional relationship with the Board of
Directors and homeowners, whose requests for services shall be
received and recorded so that requests can be acted upon
expeditiously. Any serious complaint shall be fully and
promptly investigated and reported to the Board of Directors.
- Prepares operational procedures for activities such as fire
prevention, firefighting, traffic control and parking control.
- Prepares the Annual Budget and coordination of Board Meetings,
taking board meeting minutes if necessary.
- Responsible for maintaining organization and secure keeping of
blue prints, maps, plans, etc.
- Prepares recommendations for collection action on delinquent
accounts and acts as liaison with legal department and Association
counsel and Board.
- Performs violation inspections when task not assigned to an
Assistant Property Manager and maintains accurate records to follow
up on rule violations. Acts as liaison with counsel if legal
action is required.
- Monitors compliance with Rules and Regulations and implements
procedures for handling violations. Drafts and signs
correspondence and required notices in connection with homeowners
who are in violation of the Declaration and Rules and
- Solicits bids for maintenance, construction and other community
projects, and participates in selection of contractors and vendors
for furnishing of landscape maintenance, janitorial and maintenance
services, water, electricity, gas, telephone, pool maintenance,
exterminator service, repairs or reconstruction of structural
improvements, preventive maintenance, and such other services
deemed to be in the best interests of the Association and necessary
in order to administer the Association in a first-class manner in
accordance with the Declaration.
- Supervises and monitors contractors rendering services to the
Association and inspects the repair and maintenance of equipment
and building components and reviews invoices to confirm work
completion and contract compliance.
- Reviews and approves payroll for all direct employees and
reviews and codes vendor invoices before payment.
- Tracks all architectural change requests by homeowners and
inspects for compliance upon completion.
- Communicates to the Board of Directors and homeowners, events
that will affect their use and enjoyment of the Association’s
- Communicates to the community ideas to help it prepare and cope
with weather related events, including assisting with hurricane
preparation and implementation of preparedness protocol as designed
- Maintains Association’s website.
- Ensures that team members follow all safety precautions and
procedures while performing duties.
Active CAM License; High school diploma
required. Associates degree with concentration in business
preferred, or equivalent combination of education and
Two (2) to three (3) years, of CAM or
related business experience, or more depending on the community,
are required. Outstanding customer service, communication and
interpersonal skills required. Effective written and
verbal communication skills.
Advanced command of computer
hardware/software is required; specifically, knowledge of Microsoft
Windows, Word, Excel, Power Point and Outlook.
Multiple language fluency may be required
or preferred, depending on community.
Travel and availability
May be required to travel for training
sessions off-site on an as needed basis. May be occasionally
required to cover for staff at other communities within a
reasonable commuting distance when needed. Ability to work
extended hours and weekends based on project requirement. Ability
to respond to emergencies in a timely manner, 24-7.
Ability to lift up to 10 lbs.; work in an
upright standing or sitting position for long periods of time, will
fluctuate day by day; Handle, grasp and lift objects and packages;
extensive use of fingers for typing and visual use of the computer
monitor. Reach with hands and arms; Communicate, receive and
exchange ideas and information by means of the spoken and written
word. Ability to quickly and easily navigate the property/building
as required to meet the job functions; Complete all required
The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Work will be divided between indoor and
outdoor work. The proportion of indoor to outdoor work will
fluctuate. May be exposed to weather conditions such as heat, cold
or rain while working outdoors.
is not an all-inclusive job description. In addition, management
has the right to change any portion of this job description at any
time and for any reason.