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Center Manager - Delray

Company: Hair Club for Men and Women
Location: Delray Beach
Posted on: May 3, 2021

Job Description:

MAJOR RESPONSIBILITIES: Sales Management:Responsible for coaching team to meet monthly New Business, Recurring & Retail sales budgetsWorks with New Business Consultant to maintain budgeted hair sales mixWorks with Client Relationship Manager to achieve budgeted client retention and ensure PCP growthEnsures compliance with all Hair Club Business Rules and Hair Club Sales Professional StandardsReviews necessary reports and offers feedback/coaching to Consultants, Stylists and Center AdministratorsFacilitates weekly Red Folder Meeting with NB1 Team & manages the 90-day Protocol Customer Management: Responsible for delivering the Ultimate Client Experience (UCE) to all prospective clients, current members, visiting members and other patronsMakes daily contact with as many clients as possible to evaluate satisfaction levelsResolves client issues in an expedient and fair manner while preserving the UCESupervises scheduling to minimize wait times, provides appropriate service time and delivers expected service at each appointmentProcesses refunds/cancellations/removals within 24 hours and records applicable detailsProtects and secures all client files and financial information Personnel Management:Responsible for the success of each employee and for creating a safe and positive work environmentLeads team members to meet respective job expectations for productivity, quality, and goal accomplishmentFacilitates the daily Morning Meeting, TCT meetings, and all other staff meetings as requiredMaintains adequate staffing level and proactively builds a talent pool, recruits from outside the company, and hires quality candidatesEngages in Performance Management, utilizes the Corrective Action process, executes the Annual Review process and documents all sessions in Review SnapProcesses payroll per company regulations and minimizes overtime Financial Management:Responsible for managing the P&L and delivering the budgeted Contribution MarginAccountable for exceeding all sales revenue budgets and for minimizing expensesAnalyzes financial performance, identifies deficiencies, and in collaboration with team members, creates plans of action to reverse negative trendsProcesses Monthly Fees on time and accurately manages all Client EFT ProfilesManages the Accounts Receivable to company standardComplies with Accounting rules by monitoring cash management, auditing daily paperwork and the weekly packet, and promoting accurate data entry and transaction processing Salon Management: Responsible for achieving operational excellence Ensures that the salon operates according to governing Cosmetology standards, that the Cosmetologists adhere to such standards and that all licenses are current and postedMonitors salon cleanliness and addresses maintenance issues swiftly so as to maintain a safe and visually pleasing facilityCompletes all inventory functions accurately and in a timely mannerProcesses all hair orders according to Hair Club guidelinesPresents a business professional image at all times and ensures the same for the entire staffEnforces all labor laws, safety standards, and OSHA regulations Self Management: Responsible for fulfilling the standard for personal conduct and engaging in self developmentModels the behaviors as set forth in the Hair Club Code of Ethics beyond reproachSeeks to become an expert in Hair Club operations by utilizing all available resourcesEmbraces, implements and supports Hair Club initiativesWorks collaboratively with the Regional Team to achieve operational, technical and sales successDevelops and follows SMART plans to achieve goals and analyzes both successes and failures with Area Manager Performs other reasonable duties as required. SKILLS:University degree with a major in business preferred or equivalent working experienceAt least 2 years of sales and management experience

Keywords: Hair Club for Men and Women, Delray Beach , Center Manager - Delray, Other , Delray Beach, Florida

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