Patient Access Representative
Company: Conifer Health Solutions
Location: Delray Beach
Posted on: February 18, 2021
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Job Description:
As a part of the Tenet and Catholic Health Initiatives family,
Conifer Health brings 30 years of healthcare industry expertise to
clients in more than 135 local regions nationwide. We help our
clients strengthen their financial and clinical performance, serve
their communities and succeed at the business of healthcare.
Conifer Health helps organizations transition from volume to
value-based care, enhance the consumer and patient healthcare
experience and improve quality, cost and access to healthcare. Are
you ready to be part of our solutions? Welcome to the company that
gives you the resources and incentives to redefine healthcare
services, with a competitive benefits package and leadership to
take your career to the next step!JOB SUMMARY Responsible for
duties in support of departmental efficiencies which may include:
greeting customers following Conifer standards of care, providing
world-class customer service, answers inbound & outbound calls,
performs PBX operations, executes reception/basic demographic quick
registration data entry, and thoroughly explaining and secure
Hospital & patient legal forms (i.e., Advance Directives,
Conditions of Services, Consent for Treatment, Important Message
from Medicare, EMTALA, etc.).ESSENTIAL DUTIES AND
RESPONSIBILITIESInclude the following. Others may be assigned.-
Greeting customers following Conifer Standards of Care, provides
world-class customer service, executes reception/basic demographic
Quick Registration data entry, places & verifies patient armbands,
completes patient demographic forms, adheres to financial & cash
control policies & procedures, thoroughly explains and secures
Hospital & patient legal forms (i.e., Advance Directives,
Conditions of services, Consent for treatment, Important Message
from Medicare, EMTALA, etc.).- Answers inbound & outbound phone
calls, performs private branch exchange (PBX) telephone system
operator functions in adherence to Hospital policies & protocols.-
Scan Protected Health Information, create and file patient
information packets/folders for upcoming Hospital
services.KNOWLEDGE, SKILLS, ABILITIESTo perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.* Minimum typing
skills of 35 wpm* Demonstrated working knowledge of PC/CRT/printer*
Knowledge of function and relationships within a hospital
environment preferred* Customer service skills and experience *
Ability to work in a fast paced environment * Ability to receive
and express detailed information through oral and written
communications* Course in Medical Terminology required *
Understanding of Third Party Payor requirements preferred*
Understanding of Compliance standards preferred* Builds and
maintains collaborative relationships with both internal and
external Clients that lead to more effective communication and a
higher level of productivity and accuracy. EDUCATION /
EXPERIENCEInclude minimum education, technical training, and/or
experience preferred to perform the job.* High School Diploma or
GED required* 0 - 1 year in a Customer Service role. * 0 - 1 year
administrative experience in medical facility, health insurance, or
related area preferred* Some college coursework is preferred
PHYSICAL DEMANDS The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.----Must be able to
sit at computer terminal for extended periods of time* Occasionally
lift/carry items weighing up to 25 lbs.* Frequent prolonged
standing, sitting, and walking* Occasionally push a wheelchair to
assist patients with mobility problems.WORK ENVIRONMENT The work
environment characteristics described here are representative of
those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.* Hospital administration* Can work in patient care
locations which include potential exposure to life-threatening
patient conditions.
Keywords: Conifer Health Solutions, Delray Beach , Patient Access Representative, Other , Delray Beach, Florida
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