Internal Care Coordinator - Immediate Opening
Company: Comfort Keepers
Location: Delray Beach
Posted on: January 10, 2021
|
|
Job Description:
Make more than just a living!Join our team at Comfort Keepers
and join a compassionate team of people like you who are dedicated
to providing companionship, personal care and health care services
for seniors and older adults in the Delray Beach area.Job Summary:*
In Cooperation with the External Care Coordinator, is responsible
for customer service and relationship management ensuring that
clients receive the highest quality of care and are extremely
satisfied. Is responsible for orchestrating, monitoring and
supervising the care and communicating care coordination details to
all team members, other providers, and family members. Is also
responsible for covering all requests for service, and resolving
scheduling crises. Reports directly to Operations Manager.*
Schedules shifts and hours 2 weeks or more in advance by
coordinating caregiver qualifications and availability to clients
needs.* Identifies and addresses scheduling issues (i.e. call offs,
no shows, etc.) and uses independent judgment to evaluate
alternative solutions and implement established policies for
immediate resolution.* Uses independent discretion to manage
work/schedule priority based on client/business needs and engages
the proper resources to develop an effective and efficient
schedule.* Analyzes, evaluates and forecasts current hours and
staffing levels against established sales goals and makes
recommendations to aid in maintaining proper staffing levels.
Creates schedules that maximize the client experience, meet
caregiver needs, and control overall agency costs (e.g.,
overtime).* Works highly collaboratively with the Client Care, HR,
and Sales teams to ensure the platinum experience for clients and
highly motivated, engaged caregivers.Qualifications:* High School
diploma and two years related experience and/or training; or
equivalent combination of education and experience. Knowledge of
office procedures and health care also preferred.* Requires
proficiency in word processing and computer skills (Office, Excel).
Will need to master additional software including ClearCare.* Must
possess above average human relations, customer service,
problem-solving, and organizational skills. Must be able to work
under time pressures and manage multiple demands simultaneously.
Extreme attention to details is essential. Excellent telephone and
communication skills are necessary. Must be a team player willing
to share information and work cooperatively with other members of
the management team and caregiving staff.Essential Functions:*
Proactively manages the ongoing internal client relationship for
existing clients. Uses independent judgment to accomplish problem
resolution, increasing support for clients, and quality assurance.
Anticipates needs and advises families.* Selects and schedules work
among caregivers based on skills, performance and overtime
requirements* Identifies and makes recommendations regarding any
safety concerns of caregivers or clients* Directs caregivers,
following up after new caregiver is assigned. Able to make
termination recommendations to HR.* Advises External Care
Coordinator client recovery activities for deactivations,
hospitalizations, hour's reductions, and cancelled hours.
Responsible for ensuring that clients value our services as
outstanding.* Coordinates care with Client Services team, external
client coordinator, family members, and other care providers.*
Reviews daily care logs to ensure quality care is delivered.
Initiates care coordination process based on information gathered
in the notes with the necessary parties' including the External
care coordinators, and documents accordingly* Follows all office
communication and documentation protocols to ensure excellent
service to clients, staff, potential and inactive clients.*
Participates in the Manager on-call rotation by carrying the
agency's emergency cellular phone on a rotating basis. While
on-call, handles all client, caregiver, and scheduling issues that
occur and conducts all new client intakes as needed.* Participates
in formal and impromptu management meetings and in the development
of systems to improve care coordination, client satisfaction,
employee performance and retention and office operations.* Assists
the other members of the management team as needed. Completes
special projects as assigned.* Answers potential client inquiries
whether made via phone or web and sells and qualifies them for home
visits.* Manages new client assimilation process and ensures it is
completed in a specified time frameThis job description is not
intended to be all-inclusive. The employee will be expected to
perform other reasonable related duties as assigned.Working
Environment: Office environment.Position Physical Demands:*
Walking, sitting, and standing with lifting limited to files and
records typically not expected to exceed 5 pounds in weight.*
Extended time at a computer work screen and on the
telephone.Powered by JazzHRllZrE9O2KE
Keywords: Comfort Keepers, Delray Beach , Internal Care Coordinator - Immediate Opening, Other , Delray Beach, Florida
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Other JobsCustomer Support Representative Description: BEST PLACE FOR PEOPLE br Join us in making connections. br Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, (more...) Company: Teleperformance Location: Delray Beach Posted on: 01/17/2021 Postal Mail Carrier Description: Postal Mail Carrier: br Duties and Responsibilities: ul li The Mail Carrier is responsible for sorting mail of all classes in delivery sequence for the assigned area or route. li The Mail Carrier (more...) Company: USPH Location: Boca Raton Posted on: 01/17/2021 31B Military Police - Police Officer Description: Have you ever dreamed of making an impact How about serving your community, State, and Nation As a Military Police Officer for the Army National Guard, you'll do all of these things by protecting, (more...) Company: Army National Guard Location: Homestead Posted on: 01/17/2021 Junior Recruiter Description: Job DescriptionFIRST REQUIREMENT - YOU MUST LIVE IN SOUTH FLA- OUR OFFICE IS IN DELRAY BEACHThis position will require you to be in the office Monday - FridaySECOND REQUIREMENT - RECRUITING AND / OR SUPERMARKET (more...) Company: Samuel J Associates Location: Delray Beach Posted on: 01/17/2021 Substance Abuse Counselor Description: Job Description Here at Wellpath, everything that we do is about taking care of people Company: Wellpath Location: Homestead Posted on: 01/17/2021 Mobile Developer Description: RESPONSIBILITIES:Kforce has a client seeking a Mobile Developer in Boynton Beach, FL. Responsibilities: Develop modular and maintainable HTML, CSS, JavaScript, and React for our e-Commerce website (more...) Company: Kforce Technology Location: Boynton Beach Posted on: 01/17/2021 Consumer Loan Sales Specialist-Bilingual Sign on Bonus Description: CONSUMER LOAN SALES SPECIALIST - Bilingual -SIGN ON BONUS PUT YOUR CAREER IN MOTION AS A CONSUMER LOAN SALES SPECIALIST At OneMain, Consumer Loan Sales Specialists empower customers --- listening to their (more...) Company: OneMain Financial Location: Jupiter Posted on: 01/17/2021 Postal Window Clerk Description: Window Service Clerk: br Duties and Responsibilities: ul li The Window Service Clerk is responsible for greeting customers and offering assistance in product and service selection. li The Window (more...) Company: USPH Location: Boynton Beach Posted on: 01/17/2021 Senior Product Designer Description: Some Recent Projects We've Been Working On Include br br Stack Overflow exists to serve developers. Whether we---re helping them get answers to their questions or find a new job, we build products (more...) Company: Stack Overflow Location: Jupiter Posted on: 01/17/2021 Pet Sitter Wanted - Pet Sitter Wanted In Boca Raton Overnight Maybe A Few Days Description: Overview: br Hello my name is John. I'm interviewing a dog sitter living in Boca Raton, Florida. Company: PetSitter Location: Boca Raton Posted on: 01/17/2021 |