DelrayBeachRecruiter Since 2001
the smart solution for Delray Beach jobs

Internal Care Coordinator - Immediate Opening

Company: Comfort Keepers
Location: Delray Beach
Posted on: January 10, 2021

Job Description:

Make more than just a living!Join our team at Comfort Keepers and join a compassionate team of people like you who are dedicated to providing companionship, personal care and health care services for seniors and older adults in the Delray Beach area.Job Summary:* In Cooperation with the External Care Coordinator, is responsible for customer service and relationship management ensuring that clients receive the highest quality of care and are extremely satisfied. Is responsible for orchestrating, monitoring and supervising the care and communicating care coordination details to all team members, other providers, and family members. Is also responsible for covering all requests for service, and resolving scheduling crises. Reports directly to Operations Manager.* Schedules shifts and hours 2 weeks or more in advance by coordinating caregiver qualifications and availability to clients needs.* Identifies and addresses scheduling issues (i.e. call offs, no shows, etc.) and uses independent judgment to evaluate alternative solutions and implement established policies for immediate resolution.* Uses independent discretion to manage work/schedule priority based on client/business needs and engages the proper resources to develop an effective and efficient schedule.* Analyzes, evaluates and forecasts current hours and staffing levels against established sales goals and makes recommendations to aid in maintaining proper staffing levels. Creates schedules that maximize the client experience, meet caregiver needs, and control overall agency costs (e.g., overtime).* Works highly collaboratively with the Client Care, HR, and Sales teams to ensure the platinum experience for clients and highly motivated, engaged caregivers.Qualifications:* High School diploma and two years related experience and/or training; or equivalent combination of education and experience. Knowledge of office procedures and health care also preferred.* Requires proficiency in word processing and computer skills (Office, Excel). Will need to master additional software including ClearCare.* Must possess above average human relations, customer service, problem-solving, and organizational skills. Must be able to work under time pressures and manage multiple demands simultaneously. Extreme attention to details is essential. Excellent telephone and communication skills are necessary. Must be a team player willing to share information and work cooperatively with other members of the management team and caregiving staff.Essential Functions:* Proactively manages the ongoing internal client relationship for existing clients. Uses independent judgment to accomplish problem resolution, increasing support for clients, and quality assurance. Anticipates needs and advises families.* Selects and schedules work among caregivers based on skills, performance and overtime requirements* Identifies and makes recommendations regarding any safety concerns of caregivers or clients* Directs caregivers, following up after new caregiver is assigned. Able to make termination recommendations to HR.* Advises External Care Coordinator client recovery activities for deactivations, hospitalizations, hour's reductions, and cancelled hours. Responsible for ensuring that clients value our services as outstanding.* Coordinates care with Client Services team, external client coordinator, family members, and other care providers.* Reviews daily care logs to ensure quality care is delivered. Initiates care coordination process based on information gathered in the notes with the necessary parties' including the External care coordinators, and documents accordingly* Follows all office communication and documentation protocols to ensure excellent service to clients, staff, potential and inactive clients.* Participates in the Manager on-call rotation by carrying the agency's emergency cellular phone on a rotating basis. While on-call, handles all client, caregiver, and scheduling issues that occur and conducts all new client intakes as needed.* Participates in formal and impromptu management meetings and in the development of systems to improve care coordination, client satisfaction, employee performance and retention and office operations.* Assists the other members of the management team as needed. Completes special projects as assigned.* Answers potential client inquiries whether made via phone or web and sells and qualifies them for home visits.* Manages new client assimilation process and ensures it is completed in a specified time frameThis job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.Working Environment: Office environment.Position Physical Demands:* Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 5 pounds in weight.* Extended time at a computer work screen and on the telephone.Powered by JazzHRllZrE9O2KE

Keywords: Comfort Keepers, Delray Beach , Internal Care Coordinator - Immediate Opening, Other , Delray Beach, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Customer Support Representative
Description: BEST PLACE FOR PEOPLE br Join us in making connections. br Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, (more...)
Company: Teleperformance
Location: Delray Beach
Posted on: 01/17/2021

Postal Mail Carrier
Description: Postal Mail Carrier: br Duties and Responsibilities: ul li The Mail Carrier is responsible for sorting mail of all classes in delivery sequence for the assigned area or route. li The Mail Carrier (more...)
Company: USPH
Location: Boca Raton
Posted on: 01/17/2021

31B Military Police - Police Officer
Description: Have you ever dreamed of making an impact How about serving your community, State, and Nation As a Military Police Officer for the Army National Guard, you'll do all of these things by protecting, (more...)
Company: Army National Guard
Location: Homestead
Posted on: 01/17/2021


Junior Recruiter
Description: Job DescriptionFIRST REQUIREMENT - YOU MUST LIVE IN SOUTH FLA- OUR OFFICE IS IN DELRAY BEACHThis position will require you to be in the office Monday - FridaySECOND REQUIREMENT - RECRUITING AND / OR SUPERMARKET (more...)
Company: Samuel J Associates
Location: Delray Beach
Posted on: 01/17/2021

Substance Abuse Counselor
Description: Job Description Here at Wellpath, everything that we do is about taking care of people
Company: Wellpath
Location: Homestead
Posted on: 01/17/2021

Mobile Developer
Description: RESPONSIBILITIES:Kforce has a client seeking a Mobile Developer in Boynton Beach, FL. Responsibilities: Develop modular and maintainable HTML, CSS, JavaScript, and React for our e-Commerce website (more...)
Company: Kforce Technology
Location: Boynton Beach
Posted on: 01/17/2021

Consumer Loan Sales Specialist-Bilingual Sign on Bonus
Description: CONSUMER LOAN SALES SPECIALIST - Bilingual -SIGN ON BONUS PUT YOUR CAREER IN MOTION AS A CONSUMER LOAN SALES SPECIALIST At OneMain, Consumer Loan Sales Specialists empower customers --- listening to their (more...)
Company: OneMain Financial
Location: Jupiter
Posted on: 01/17/2021

Postal Window Clerk
Description: Window Service Clerk: br Duties and Responsibilities: ul li The Window Service Clerk is responsible for greeting customers and offering assistance in product and service selection. li The Window (more...)
Company: USPH
Location: Boynton Beach
Posted on: 01/17/2021

Senior Product Designer
Description: Some Recent Projects We've Been Working On Include br br Stack Overflow exists to serve developers. Whether we---re helping them get answers to their questions or find a new job, we build products (more...)
Company: Stack Overflow
Location: Jupiter
Posted on: 01/17/2021

Pet Sitter Wanted - Pet Sitter Wanted In Boca Raton Overnight Maybe A Few Days
Description: Overview: br Hello my name is John. I'm interviewing a dog sitter living in Boca Raton, Florida.
Company: PetSitter
Location: Boca Raton
Posted on: 01/17/2021

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Delray Beach RSS job feeds