Internal Care Coordinator - Immediate Opening

Company: Comfort Keepers
Location: Delray Beach
Posted on: January 10, 2021

Job Description:

Make more than just a living!Join our team at Comfort Keepers and join a compassionate team of people like you who are dedicated to providing companionship, personal care and health care services for seniors and older adults in the Delray Beach area.Job Summary:* In Cooperation with the External Care Coordinator, is responsible for customer service and relationship management ensuring that clients receive the highest quality of care and are extremely satisfied. Is responsible for orchestrating, monitoring and supervising the care and communicating care coordination details to all team members, other providers, and family members. Is also responsible for covering all requests for service, and resolving scheduling crises. Reports directly to Operations Manager.* Schedules shifts and hours 2 weeks or more in advance by coordinating caregiver qualifications and availability to clients needs.* Identifies and addresses scheduling issues (i.e. call offs, no shows, etc.) and uses independent judgment to evaluate alternative solutions and implement established policies for immediate resolution.* Uses independent discretion to manage work/schedule priority based on client/business needs and engages the proper resources to develop an effective and efficient schedule.* Analyzes, evaluates and forecasts current hours and staffing levels against established sales goals and makes recommendations to aid in maintaining proper staffing levels. Creates schedules that maximize the client experience, meet caregiver needs, and control overall agency costs (e.g., overtime).* Works highly collaboratively with the Client Care, HR, and Sales teams to ensure the platinum experience for clients and highly motivated, engaged caregivers.Qualifications:* High School diploma and two years related experience and/or training; or equivalent combination of education and experience. Knowledge of office procedures and health care also preferred.* Requires proficiency in word processing and computer skills (Office, Excel). Will need to master additional software including ClearCare.* Must possess above average human relations, customer service, problem-solving, and organizational skills. Must be able to work under time pressures and manage multiple demands simultaneously. Extreme attention to details is essential. Excellent telephone and communication skills are necessary. Must be a team player willing to share information and work cooperatively with other members of the management team and caregiving staff.Essential Functions:* Proactively manages the ongoing internal client relationship for existing clients. Uses independent judgment to accomplish problem resolution, increasing support for clients, and quality assurance. Anticipates needs and advises families.* Selects and schedules work among caregivers based on skills, performance and overtime requirements* Identifies and makes recommendations regarding any safety concerns of caregivers or clients* Directs caregivers, following up after new caregiver is assigned. Able to make termination recommendations to HR.* Advises External Care Coordinator client recovery activities for deactivations, hospitalizations, hour's reductions, and cancelled hours. Responsible for ensuring that clients value our services as outstanding.* Coordinates care with Client Services team, external client coordinator, family members, and other care providers.* Reviews daily care logs to ensure quality care is delivered. Initiates care coordination process based on information gathered in the notes with the necessary parties' including the External care coordinators, and documents accordingly* Follows all office communication and documentation protocols to ensure excellent service to clients, staff, potential and inactive clients.* Participates in the Manager on-call rotation by carrying the agency's emergency cellular phone on a rotating basis. While on-call, handles all client, caregiver, and scheduling issues that occur and conducts all new client intakes as needed.* Participates in formal and impromptu management meetings and in the development of systems to improve care coordination, client satisfaction, employee performance and retention and office operations.* Assists the other members of the management team as needed. Completes special projects as assigned.* Answers potential client inquiries whether made via phone or web and sells and qualifies them for home visits.* Manages new client assimilation process and ensures it is completed in a specified time frameThis job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.Working Environment: Office environment.Position Physical Demands:* Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 5 pounds in weight.* Extended time at a computer work screen and on the telephone.Powered by JazzHRllZrE9O2KE

Keywords: Comfort Keepers, Delray Beach , Internal Care Coordinator - Immediate Opening, Other , Delray Beach, Florida