Specialist, Technical Support
Company: Canon U.S.A., Inc.
Location: Boca Raton
Posted on: April 17, 2024
|
|
Job Description:
Specialist, Technical Support
Location
US-FL-Boca Raton - US-IL-Itasca
Company
Canon Solutions America, Inc.
Requisition ID
31784
Category
Product Support
Position Type
Full-Time
About the Role
Provides comprehensive technical support to all other technical
positions within the division. Accountable for developing,
administrating, and presenting comprehensive technical training to
both field and in-house service employees on all existing and
future contracted products sold by Canon Solutions America. This
includes all Canon digital and Multi-functional products as well as
any third party identified products (i.e. HP, Fiery, etc.).
Actively participates in the Technical Help Desk operations within
the department.
Your Impact
- Perform in-house training sessions and technical/non-technical
workshops as directed.
- Provides comprehensive technical phone support for all field
service staff, internal and external customers as required.
- Researches, resolves, and documents unusual technical problems or
difficulties through the use of Oracle and Canon Solutions America
current helpdesk software, and Canon On-line tools (ie:
eSupport,Navi, etc.).
- Distributes and/or updates technical information and publications
to technical staff. As required, performs supplemental meetings to
clarify pertinent issues.
- Maintains and ensure all technical reference material (i.e. Tech
Pubs, FYIs, SMBs, etc.) is current, in an appropriate manner
whereas to facilitate quick and easy access.
- Occasionally performs site visits to determine and/or resolve
complex technical problems.
- Evaluates and provides comprehensive reporting on both new and
existing product performance and provide recommendations on any
specialized training requirements, required manufacturer
updates/modifications, or other necessary steps as required.
- Participates and contributes in the Canon Solutions America
Technical Information Sessions. This direct involvement will
provide the technical group with the latest technical information
available on Canon products and future direction.
- Maintains established training inventory, class materials, and
supplies to ensure the effectiveness and productivity of all
training sessions.
- Communicates on all levels regarding the solution of technical
difficulties both within Canon Solutions America and Canon USA.
About You: The Skills & Expertise You Bring
Bachelor's degree in a relevant field or equivalent experience
required, plus 3 to 5 years of related experience.
- Degree in Electronics or equivalent training in Military/Trade
School.
- Technician demonstration experience.
- Technical proficiency within the company or the imaging
industry.
- Required to take all necessary steps to obtain security and/or
other clearances required by customers to enter the customers'
premises.
-Microsoft Certified Professional (MCP).
-Canon Technical Training Course Certifications for products
related to the IR /IRC/IP/CLC product line.
Company Overview
About our Company - Canon Solutions America, Inc. empowers
companies of all sizes to succeed by supplying market leading
enterprise, production, and large format printing solutions,
supported by exceptional professional service offerings. With
unwavering dedication to promote professional innovation, Canon
Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazine's World's Most
Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package
including, for eligible positions, medical, dental, vision, 401(k)
Savings Plan, discretionary profit sharing, discretionary success
sharing, educational assistance, recognition programs, vacation,
and much more. A more comprehensive list of what we have to offer
is available at
https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or protected veteran
status.
If you are not reviewing this job posting on our Careers' site
csa.canon.com/careers, we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers.
#CSA
Posting Tags
#pm20 #LI-SH4 #LI-HYBRID
Need help finding the right job?
We can recommend jobs specifically for you!
Click here to get started.
Keywords: Canon U.S.A., Inc., Delray Beach , Specialist, Technical Support, IT / Software / Systems , Boca Raton, Florida
Click
here to apply!
|