Director of Information Technology

Company: Hackr
Location: Delray Beach
Posted on: March 16, 2023

Job Description:

Salary: $110k - 120k per year
Reference: 140882-JW

Job Summary

The information technology director is responsible for the overall planning, organizing, and execution of all IT functions in all locations. This includes directing all IT operations to meet client

requirements as well as the support and maintenance of existing applications and development of new technical solutions.

Duties and Responsibilities

The following duties and responsibilities mostly reflect the expectations of this position but are not intended to be all inclusive.

- Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

- Maintains and oversees telephony and Internet circuits (SIP, MPLS and VPN Tunnels)

- Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities

- Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies

- Directs technological research by studying organization goals, strategies, practices, and user projects

- Completes projects by coordinating resources and timetables with user departments and data center

- Verifies application results by conducting system audits of technologies implemented

- Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures

- Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements

- Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action

- Maintains quality service by establishing and enforcing organization standards

- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state of-the-art practices; participating in professional societies

- Contributes to team effort by accomplishing related results as needed

- Takes turns in 24/7 On-call rotation schedule

- Be available to answer questions from Team Leads and all staff with regards to emergencies and other IT issues.

- Be open to constructive feedback, be a team player, be receptive to coaching and learning

Call 4 Health

2855 S. Congress Ave. Suites A & B

Delray Beach, FL 33445

www.call4health.com

- Knowledge of call center software and hardware including but not limited to dial-up modems, SMS modems, IP phones, CRM systems, and VoIP trunks

- Troubleshooting, diagnosis, and repairs/fixes of any network, hardware and software related problems.

- Support Dell servers (maintenance, upgrades)

- Cloud knowledge (AWS) is a plus

- Basic understanding of UPS and power generators is a plus

- Basic knowledge of Linux (CentOS/Debian) is a plus

- Work weekends, holidays if necessary

- Perform other duties assigned by management

Education and/or Experience

- Bachelor's Degree in CS, EE or equivalent

- Excellent communication, oral and written skills

- 3+ years' experience in the planning, installing, and maintaining of local area networks.

- Industry recognized certifications preferred (MCSE, CCNA, Server+, Net+, Linux+, and other relevant for this job)

- Advanced level proficiency with the following technologies: Microsoft server and database products

- Cloud infrastructure (AWS, Azure, GCP)

- Virtualization (private and public cloud)

- Networks and firewalls (Cisco, Fortinet)

- VoIP technologies and concepts

- Windows (10/11), MacOS and familiarity with common desktop applications

Tools and Equipment Used

Computer, phone, digital communicators/messengers, email, database applications, scanning equipment, copy machine, fax, other company, and client technology software

Qualifications

- Active listening skills

- Able to Multi-task, Interact, and Motivate other

- Great Attitude & Attendance

- Team Player; Receptive to Feedback & Coaching

- Accountable & Compassionate

- Willingness to Teach and be Taught

- Can Handle Stressful Situations

- Problem Solver

- Strong Work Ethic

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Lift at least 5- 20 pounds. While performing the duties of this job, the employee is frequently in a stationary position, move, traverse, operate, activate, use, prepare, inspect, place, detect, position, ascend/descend, communicate, discern, exchange communication, identify, recognize, assess, move, install, remove, expose work around cubicle, all when necessary for the function of the role.

Call 4 Health

2855 S. Congress Ave. Suites A & B

Delray Beach, FL 33445

www.call4health.com

Work Environment

- Able to work in a fast paced, noisy Call Center environment

- Able to have professional working relationships with various personalities

- Flexible, Adaptable to constant change, Ability to deal with stress

This job description may change, and/be modified with or without notice based on the department, client and/or company needs.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.

Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Jacksonville

Keywords: Hackr, Delray Beach , Director of Information Technology, IT / Software / Systems , Delray Beach, Florida