Housekeeper
Company: Capital Vacations
Location: Delray Beach
Posted on: May 27, 2023
Job Description:
Job Description - Non-Exempt
Position Title: Housekeeper
Reports To: Department Management/Resort Management
FLSA Status: Non-Exempt
Purpose
The Housekeeper promotes a positive image of the resort to our
guests and Owners by providing a high level of cleanliness and
customer service.
Principal Duties and Responsibilities
- Responsibilities listed may not apply to all locations
- Enters and prepares the room for cleaning
- Dusts the room and furniture, vacuums carpet, and mops
floors
- Cleans bathrooms, removing soil, dirt/soap build-up, and hair
from the bathroom mirror, vanity, sink toilet, shower walls,
bathtub, shower curtain, and floor
- Replenishes guestroom and bath supplies: facial, toilet tissue,
and bathroom amenities in correct amount and location
- Cleans closets and door tracts on check-out rooms, removing
dust and debris and ensuring the correct amount and placement of
hangers, extra blanket/pillow, and luggage rack
- Removes dirty bed linen and makes the bed with clean linen
- Performs rotation cleaning duties (e.g.,steam-clean carpets,
spring cleaning, super cleaning, etc.) as required
- Performs minor maintenance duties such as changing light bulbs,
filters, etc.
- Anticipates guests' needs, responds promptly, and acknowledges
all guests, however busy and whatever time of day, maintaining
positive guest relations at all times
- Is familiar with all resort services/features and local
attractions/activities to respond to guest inquiries
accurately
- Attends to and resolves guest calls, guest requests, and guest
complaints.
- Monitors and maintains cleanliness, sanitation, and
organization of assigned work areas
- Authorizes to enter guestrooms for cleaning and providing
turndown services as per requirement
- Follows the standard operating procedures
- Achieves and exceeds the guest satisfaction score
- Assists other team members, ready and available to step in at a
moment's notice
- Updates status of rooms cleaned on the assignment sheet
- Returns and restocks cart at the end of shift
- All other duties as assigned
General Statement - Performs the job assigned, complying with
Company policies and procedures, business code of ethics, FLSA
regulations, and all applicable laws, as well as ensuring
confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
- High School Diploma/GED
- Previous hotel-related experience desired
Skills, Knowledge, and Abilities:
- Must have high energy with a passion for cleanliness
- Attention to detail
- Ability to multi-task
- Ability to work in a fast-paced environment with accuracy
- Maintains a desire to improve the quality of work
- Ability to maintain professional conduct at all times
- Flexible schedule, ability to work evenings, weekends, and
holidays
Shift: Additional hours may be necessary to accommodate the number
of guest check-ins/outs
- Regular Hours and Weekend
Travel:
Keywords: Capital Vacations, Delray Beach , Housekeeper, Hospitality & Tourism , Delray Beach, Florida
Didn't find what you're looking for? Search again!
Loading more jobs...