Customer Success Manager

Company: CleanCloud
Location: Delray Beach
Posted on: July 30, 2022

Job Description:

Job Description We---re on the hunt for a passionate Customer Success Manager to strengthen our Customer Success team. Are you customer-oriented? A problem-solver? Able to establish and maintain exceptional relationships? Can strategically drive product adoption and growth. And feel at ease with technical services and ever software. Then come become an expert on CleanCloud---s software and apps and help our customers be the most successful they can be. This is an exciting opportunity for you to join a fast paced, growing, global SaaS company and contribute to shaping its future. The ideal candidate is a high-achieving individual, who can handle complex software and excel through self-motivation and personal drive. If this sounds like you and you vibe with what---s below, apply now In this role you'll get to: Build strong relationships with our customers to understand their needs, workflow and ensure their success at all times Provide our customers with accurate and quick responses to all of their inquiries through Zendesk, email and phone Troubleshoot issues and problem solve software questions and bugs Work with our customers to ensure they utilise the software in the best way possible, realising full potential Strategically upsell and cross-sell while always adding value Represent the voice of the customer and influence product development roadmap Take ownership of new assigned accounts and manage their onboarding and training Write customer support articles and suggest improvements to processes Ensure retention and satisfaction of all assigned clients Manage assigned tasks within customer success software We are looking for people who have: 2 years of B2B SaaS Customer Success or Account Manager, responsible for a high volume of accounts You are a proven self-starter, hard working and show strong initiative You---re a bug hunter and problem solver You have a positive attitude, empathy, and high energy Superb written and verbal communication skills Ability to take initiative and adapt Detail-oriented Multi-language skills is a bonus You feel at home in a high-growth environment where we don't know all the answers but are willing to learn and improve what we do with plenty of opportunities to expand your skills. Company Description CleanCloud is an award-winning Point of Sales software, with pickup and delivery apps and an online ordering service used by dry cleaners & laundry services worldwide. Providing our customers, spanning 78 countries worldwide, with the digital infrastructure they need to skyrocket their business.

Keywords: CleanCloud, Delray Beach , Customer Success Manager, Executive , Delray Beach, Florida