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Technical Operations Manager

Company: Prosegur
Location: Delray Beach
Posted on: January 15, 2021

Job Description:

Overview:Work for a company where your contributions are recognized and rewarded. Apply for your next security position at Prosegur. We are always hiring professionals eager to exceed customer expectations.We're hiring a reliable, experienced, Full-Time Technical Operations Manager for Prosegur US Information Technology Department ! The person in this position reports to the IT Director and will be responsible for the design, implementation, support and monitor solutions, their performance, and service levels across all business units in the US.This position will serve as the ultimate escalation point for the support organization and manage communication across stakeholders.Competitive Salary range is 85k to 100kCloud Migration experience is preferredProsegur offers a whole suite of benefit options. We believe in career advancement and encourages current employees to apply. We offer competitive wages and exciting company resources.Position SummaryLead Technical Operations for Prosegur US Information Technology. Lead the Cloud/Premise/Hybrid design and implementation projects. Responsible for support and ongoing maintenance of the environment, performance and service levels, across all business units in the US in accordance with compliance and policy requirements. Provide a systematic, disciplined approach to the implementation and operation of systems to conform to information technology best practices, standards and regulations. Serve as the ultimate escalation point for the support organization. Manage communication across stakeholders.Essential Duties Related to the Position* Conversion from a legacy premise architecture to Cloud/Hybrid architecture per business goals.* Assist in the physical/logical design and maintenance of the LAN/WAN infrastructure connecting multiple business units, data centers, and corporate systems on a Microsoft based network.* Determines security requirements by evaluating business strategies and requirements; conducting system security and vulnerability analyses and risk assessments; preparing cost estimates* Provide systems administration for local infrastructure including servers, storage, virtualization, backup, firewalls, switches, and other systems (e.g. VMWare, Veeam, Cisco, Fortinet).* Manage change management processes, testing, user acceptance, communications with stakeholders.* Provide configuration, maintenance, and support for our enterprise applications including ERP, CRM, ATS, Office 365, Antivirus, and other systems.* Design secure access (zero trust) for all systems and minimize threat exposure while meeting compliance requirements.* Excellent communication skills, positive attitude, resourceful technical skills, and the ability to work effectively under pressure and in stressful situations required.* Monitor and report on system performance while facilitating notification, remediation, and status reporting tools.* Prepare, test, implement, and maintain Backup and Disaster Recovery procedures.* Lead and implement new technical initiatives in coordination with stakeholders.* Keep current on advances in the Information Technology field.* Evaluate, test, and recommend products to be used.* Perform other duties as assigned by the IT Director.Position Requirements: To succeed in this role, it's essential to have extensive experience in the Information Technology field, strong system administration, and migration from Premise to Cloud knowledge and experiences. Knowledge and experience with Azure Cloud is essential. Strategic and analytical thinking, project management, financial analysis, and a strong work ethic are also required.* 5+ years of Cloud experience, preferably Azure, and migrations from Premise to Cloud* 5+ years of relevant system administration experience in a Microsoft environment* 5+ years of virtualization experience, preferably using VMWare and Veeam* 5+ years of networking experience, preferably including Cisco and/or Fortinet* S. or B.A. in computer field or other degree with commensurate experience.* Experience supporting Windows Server, Windows 10, Mobility, SQLAdditionally, these are also preferred skills for this role:* Problem-solving and decision-making* Communication* Leadership* Consulting and advising others* Technical documentation and recording information* Project management* Data analysisResponsibilitiesIn accordance with our Code of Ethics and Conduct for our parent company-Prosegur International-all Prosegur team members have an obligation to understand our code and maintain a culture of standard compliance and integrity. Prosegur professionals are also required to work together to facilitate our Code of Ethics and Conduct implementation, as well as communicate any breaches to their immediate supervisor, HR partner, or Compliance Officer. Specifically, related to the principles of Prosegur International, below are the list of specific values outlined in the Code of Ethics and Conduct as they relate to performance of job duties:* Proactivity-We always take the lead to exceed expectations. We transform needs and problems into opportunities, always with a positive attitude. We know by working this way, we make things happen.* Creation of Value-We are a company and proud to generate economic value while creating a safer world. This drives us to innovate efficiency and influence all areas of the organization. We create value from every job position, together we all make Prosegur.* Customer Oriented-We work for our customers, and for them we constantly strive to always know what they need and what they feel. Our main goal is customer satisfaction; their safety is our greatest motivation. It inspires us in every moment.* Transparency-We know that transparency is the only way to earn the trust and respect of our employees, partners, shareholders, suppliers, and especially our customers. Transparency is the value that enables communication and participation, key elements to build a common goal.* Excellence-Excellence is the sincere desire to serve and care for our customers, knowing we can continuously improve and are constantly working to achieve it. Excellence, rather than a goal, is a personal attitude, a permanent way of being, doing all the right things from beginning to end, no matter how small or big the task.* Leadership-Leadership is a natural consequence of respect and trust. Great leaders foster an environment to achieve goals and to help others excel themselves with a positive and collaborative attitude. A leader sets an example, teaches, generates a good working environment, and shares responsibilities and success with everyone. Prosegur is a world leader and we are a team; together we work to make the world a safer place.* Teamwork-We all count, we all need each other, and we are all key players in completing our mission. We are thousands of people around the world, each different, with different skills, knowledge, and different responsibilities. We work together and share a commitment to achieve a common goal.* Brand-We identify with our brand, it conveys our values, unites us, represents us. Our brand is alive; together we build it, day by day with each decision we make, with our positive attitude towards constant improvement, and with the way we communicate internally and externally. Each Prosegur professional represents our brand; we are its ambassadors, its face, its voice, its soul. The brand is our flagship.PRO123

Keywords: Prosegur, Delray Beach , Technical Operations Manager, Executive , Delray Beach, Florida

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