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Salon Manager-The Plaza at Delray - Store 731

Company: Ulta Beauty
Location: Delray Beach
Posted on: March 17, 2020

Job Description:

The Salon Manager (SM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers sales growth in hair and skin services. The SM leads a team of designers and is accountable for all aspects of the services business, including service sales, guest satisfaction, and operational process. This leader drives his/her business through a focus on performance (service sales and in-store events), people (guest satisfaction and associate training), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, exceptional guest service, and the aptitude to learn and teach service technique and product knowledge.

The SM is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned):


--- Meet or exceed goals related to services sales and operational excellence.
--- Execute salon events that deliver an unrivaled guest experience while delivering on services sales and payroll goals.
--- Build a team that embodies the Ulta Beauty brand by delivering exceptional service and coaching to the behaviors of the Ulta Beauty at your Service program while additionally driving guest loyalty.
--- Review and interpret financial and operational reporting regularly, including salon visit and audit results.
--- Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business.


--- Attract, hire, and retain a diverse team of top talent.
--- Train, coach, and develop designers using company programs, tools, and resources.
--- Execute monthly Empower Hour meetings with designers
--- Create an environment that inspires and encourages the growth and engagement of designers and ensure all designers are attending Ulta Beauty training programs and classes
--- Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on service sales goals.
--- Promote a culture of service excellence amongst the leadership team and cross functional service partners by sharing best practices, establishing priorities, and providing support in other service areas.


--- Be knowledgeable of, and ensure compliance with Ulta Beauty policies, procedures, and standards
--- Be knowledgeable of, and ensure compliance to Infection Control Policy
--- Use the company's scheduling tool as directed to create and adjust schedules that support service sales growth
--- Manage salon supply inventory, including ordering product, managing orders within allocated budget and ensuring products necessary for services are on hand
--- Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
--- Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
--- Support continuous improvement by implementing company programs and influencing end-user adoption.


--- Cosmetology school graduate
--- Ability to work behind the chair up to 60% of the time


--- 5 years relevant work experience or equivalent combination of education and work experience
--- Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
--- Advanced competency in salon sales, product and services
--- Demonstrated knowledge of State Board of Cosmetologists regulations and hiring requirements
--- Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing


--- Proficient with basic technology (e.g., POS system, Microsoft Office programs, and Apple devices)
--- Excellent written and verbal communication
--- Strong collaboration and interpersonal skills
--- Strong organizational skills to manage multiple tasks with moving parts
--- Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable


--- Cosmetology license
--- 2 years salon management experience, management license as required by state law
--- Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
--- Attend offsite meetings (may require overnight travel)


--- Continuous mobility throughout the store on a daily basis
--- Lift and/or move up to 50 lbs. on a daily basis
--- Stoop, kneel, and crouch on a daily basis
--- Climb a ladder and maintain balance on a daily basis


Keywords: Ulta Beauty, Delray Beach , Salon Manager-The Plaza at Delray - Store 731, Executive , Delray Beach, Florida

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