Call Center Supervisor

Location: Miami Gardens
Posted on: June 23, 2025

Job Description:

We are seeking to hire a Client Service Supervisor for our lovely and quaint call center department, located in Miami Lakes. This is a Monday through Friday, morning shift and sometimes does require overtime. Data oriented 3 years experience in a Client Service Supervisor role Strong de-escalation skills Great customer service and communication skills Proven Leadership skills and conflict resolution Highly motivated call center and sales supervisor Pro-active, energetic supervisor with the ability to motivate teams Develop underperforming representatives into management potential Strong communication and presentation skills Outbound / Inbound conflict de-escalation call center experience Call Center Relations Training and Development Ensure representatives understand and comply with all call center objectives, performance standards, and policies Collaborate with management team members to support our representatives and maximize customer satisfaction Met or exceeded KPS's such as AHT, sales, internal quality monitoring, and adherence through weekly development. Must pass a National Criminal Background and Drug test The company offers PTO, Health Benefits, and Paid Holidays. If you feel you meet the qualifications, please send us an updated resume. We would love to speak with you!

Keywords: , Delray Beach , Call Center Supervisor, Customer Service & Call Center , Miami Gardens, Florida