Luxury Resort Front Office Manager
Company: Opal Grand Oceanfront Resort & Spa
Location: Delray Beach
Posted on: September 16, 2023
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Job Description:
The Front Office Manager is responsible for the operation of the
front desk, associates and bell staff. Ensure all staff responds to
guest requests in an attentive, friendly, efficient and courteous
manner, providing all guests with luxury service prior to and
throughout their stay, while maximizing room revenue and occupancy.
Respond to telephone and in-person inquiries regarding
reservations, hotel information and guest concerns. Serve as
manager on duty during most nights and weekends. The Front Office
Manager will promote an atmosphere that ensures customer and
associate satisfaction. This position reports directly to the
Assistant GM and requires a strong attention to detail and the
ability to effectively deal with guests, other departments and team
members. As a Front Office Manager you will be responsible for
driving company success through performing the following tasks to
the highest standards:
-Evaluate levels of Guest satisfaction and monitor trends, with a
focus on continuous improvement
-Ensure all guests are being treated in an efficient and courteous
manner and that all Opal standards are being applied
-Responsible for on-boarding, training and directing new department
employees
-Ensure all Front Office quality standards are followed and that
all policies and procedures are consistently applied
-Work in conjunction with accounting to maintain and minimize
levels of account receivables and adjustments
-Coordinate activities with other hotel departments in order to
facilitate increased levels of communication and guest
satisfaction
-Maximize room occupancy at best rates and use up-selling
techniques to promote hotel services and facilities
-Set departmental objectives, work schedules, budgets, policies,
and procedures
-Manage the daily maintenance of room inventory status to achieve
optimal levels of revenues while maintaining high levels of guest's
expectations
-Ensure the timely completion of performance appraisals
-Monitor the appearance, standards, and performance of the Front
Office Team Members with an emphasis on training and teamwork
-Ensure Team Members have current knowledge of hotel products,
services, pricing and policies, as well as knowledge of the local
area, and are continuously trained to learn and understand policies
and practices
-Ensure luxury service levels are being delivered consistently
-Facilitate the resolution of any concerns for the guest and/or
refers and follows-up with appropriate personnel
-Bring any unusual circumstances to the AGM for review
-Maintain a Manager's Daily Log
-Listen to the guest issues and resolves in a timely manner
-Recruit, manage, train and develop the Front Office team
-Comply with hotel security, fire regulations and all health and
safety legislation
-Act in accordance with policies and procedures when working with
front of house equipment and property management systems
-Carry out any reasonable request by management of which the
employee is capable of performing
Benefits:
-Health Insurance
-Dental Insurance
-Life Insurance
-Vision Insurance
-401(k)
-Hotel Discounts with OPL
-Friends and Family Discount at Opal Grand
-Short Term Disability
-Discounts available for food + beverage and retail outlets
Keywords: Opal Grand Oceanfront Resort & Spa, Delray Beach , Luxury Resort Front Office Manager, Administration, Clerical , Delray Beach, Florida
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