Service Advisor/Analyst
Company: Canon Solutions America, Inc.
Location: Boca Raton
Posted on: May 3, 2024
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Job Description:
Service Advisor/AnalystUS-FL-Boca RatonJob ID: 30789Type:
Full-Time# of Openings: 1Category: System SupportFL - Boca
RatonAbout the Role Provides analytical support to/for the various
levels of service management. Provides management with supportive
documentation to ensure future growth and market competitiveness by
focusing on customer machine performance reporting (both external
and internal), and divisional financial analysis. This position
will also be the key analyst for specified major account reporting.
Responsible for the coordination of national service efforts
involving all service related project / process work. In
collaboration with Service planning and TT&S, responsible for
all future key product launches and any customer productivity
programsYour Impact - Utilizes Oracle to compile necessary
documentation for management evaluation of new service marketing
promotions, product and technician performance measurement, and
improved data integrity procedures.- Develops and/or maintains a
consolidated Service Reporting Package consisting of available
Oracle and Service Portal information for both customer and
internal service management requirements.- Provides comprehensive
customer reports for all assigned accounts.- Main point of contact
for all large/major customer account reporting nationally.-
Provides monthly performance reporting to the field as requested.-
Creates Ad-Hoc reports using the various databases to produce a
finished result, as requested.- Collaborates with database support
to improve all levels of service reporting and measurements.About
You: The Skills & Expertise You Bring Bachelor's degree in a
relevant field or equivalent experience required, plus 3 to 5 years
of related experience. - Degree in Business, Information Systems,
or related field.- Experience with service industry knowledge.-
Strong PC skills using advanced Excel and Access databases.-
Knowledge of state-of-the-art spreadsheet and relational database
software applications.- Strong inter-personal and analytical
skills.- Excellent oral and written communication skills as well as
organizational skills.- Thorough knowledge of Oracle capabilities
and features.Company Overview About our Company - Canon Solutions
America, Inc. empowers companies of all sizes to succeed by
supplying market leading enterprise, production, and large format
printing solutions, supported by exceptional professional service
offerings. With unwavering dedication to promote professional
innovation, Canon Solutions America, Inc. helps drive
sustainability, nurture efficiency, and regulate costs through the
unification of comprehensive digital and traditional printing and
document management solutions. As a wholly owned subsidiary of
Canon U.S.A., Canon Solutions America, Inc. is headquartered in
Melville, NY and has sales and service locations across the U.S.
Our parent company, Canon Inc. (NYSE: CAJ), which earned
approximately $30.4 billion in global revenue in 2020, ranks third
overall in U.S. patents granted in 2020 and was named one of
Fortune Magazines Worlds Most Admired Companies in 2020. Canon
Solutions America offers a competitive compensation package
including, for eligible positions, medical, dental, vision, 401(k)
Savings Plan, discretionary profit sharing, discretionary success
sharing, educational assistance, recognition programs, vacation,
and much more. A more comprehensive list of what we have to offer
is available at We comply with all applicable federal, state and
local laws, regulations, orders and mandates, including those we
may be required to follow as a federal government
contractor/subcontractor. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability or protected veteran status. If you are not
reviewing this job posting on our Careers site , we cannot
guarantee the validity of this posting. For a list of our current
postings, please visit us at . #CSAPosting Tags #li-rb1
#pm20#li-onsite #ID22PIe14176566dba-31181-33022534
Keywords: Canon Solutions America, Inc., Delray Beach , Service Advisor/Analyst, Professions , Boca Raton, Florida
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